Privacy Policy

Last updated: February 10, 2026

1. Introduction

Welcome to Smart Voice Health Care Platform ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Account credentials
  • Payment information
  • Profile information and preferences

2.2 Health Information

With your consent, we may collect:

  • Medical history and symptoms
  • Appointment information
  • Voice recordings for health analysis
  • Health-related queries and conversations

2.3 Technical Information

We automatically collect:

  • Device information and IP address
  • Browser type and operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

  • Providing and improving our healthcare services
  • Processing appointments and payments
  • Communicating with you about your account and services
  • Personalizing your experience
  • Analyzing usage patterns to enhance our platform
  • Ensuring platform security and preventing fraud
  • Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Healthcare providers you choose to book appointments with
  • Service providers who assist in our operations
  • Legal authorities when required by law or to protect rights
  • Business partners with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data
  • Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: amanrai2002acr@gmail.com

Phone: +977 9826337227

Address: Kathmandu, Nepal