Terms of Service

Last updated: February 10, 2026

1. Acceptance of Terms

By accessing and using Smart Voice Health Care Platform ("the Platform"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Smart Voice Health Care Platform provides:

  • AI-powered health information and guidance
  • Voice-based symptom analysis
  • Doctor appointment booking services
  • Health resources and educational content
  • Personalized health recommendations

Important Disclaimer: Our platform is designed to provide health information and facilitate access to healthcare professionals. It is NOT a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider for medical concerns.

3. User Responsibilities

You agree to:

  • Provide accurate and complete information when using our services
  • Maintain the security of your account credentials
  • Use the platform only for lawful purposes
  • Not misuse or attempt to circumvent our security measures
  • Not share false or misleading health information
  • Respect the privacy of other users
  • Comply with all applicable laws and regulations

4. Medical Disclaimer

This is a critical section - please read carefully:

  • Our AI-powered tools provide general health information only
  • We do not provide medical diagnoses or treatment plans
  • Information provided should not replace professional medical advice
  • In case of emergency, call emergency services immediately
  • We are not liable for any health outcomes resulting from use of our platform
  • Always verify information with qualified healthcare professionals

5. Account Registration

To access certain features, you must create an account. You agree to:

  • Be at least 18 years of age
  • Provide accurate registration information
  • Maintain the confidentiality of your password
  • Notify us immediately of any unauthorized account access
  • Be responsible for all activities under your account

6. Appointments and Payments

When booking appointments through our platform:

  • You agree to pay all applicable fees for services booked
  • Cancellation policies are set by individual healthcare providers
  • We facilitate bookings but are not the service provider
  • Refunds are subject to provider policies
  • Payment information is processed securely

7. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, software, and design, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reproduce any content without our written permission.

8. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy. We take data protection seriously and comply with applicable data protection laws. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Prohibited Activities

You may not use the Platform to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Harass, abuse, or harm others
  • Collect user data without consent
  • Impersonate others or provide false information
  • Interfere with platform operation or security

10. Limitation of Liability

To the maximum extent permitted by law, Smart Voice Health Care Platform and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. This includes, but is not limited to, health outcomes, data loss, or service interruptions.

11. Indemnification

You agree to indemnify and hold harmless Smart Voice Health Care Platform, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Platform or violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also terminate your account at any time by contacting us. Upon termination, your right to use the Platform will immediately cease.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by posting a notice on the Platform or sending you an email. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Email: amanrai2002acr@gmail.com

Phone: +977 9826337227

Address: Kathmandu, Nepal